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Customer Support Specialist

Vancouver,

      Short summary of the job: The customer support specialist will help respond to customer inquiries, design solar energy systems and prepare quotes.

      Job Duties:
      responding to customer inquiries
      ∙ preparing solar assessment reports and quotes
      ∙ designing solar photovoltaic systems
      ∙ assisting with procurement, permitting and other project management tasks related to completing solar energy projects
      ∙ assisting with community engagement and development of community-owned solar energy projects both locally and in remote diesel communities
      ∙ based on work priorities, there also may be opportunities to assist with installing solar energy systems

      Qualifications:
      ∙education in business, energy management, environmental sciences, renewable energy or a related field
      ∙ computer software: spreadsheets, databases, general office (3D modeling experience helpful)
      ∙ prefer training and/or experience in designing renewable energy systems (solar photovoltaics, solar thermal, solar hot water, solar pools, other)
      ∙ excellent customer service and communication skills

        Other details:

        •  Work will be full-time, 35 hours per week
        • Pay: $22 per hour or negotiable based on qualifications and experience

        About VREC Solar

        Vancouver Renewable Energy Co-operative (VREC Solar) sells, installs and provides consulting services for renewable energy systems. We specialize in designing and installing solar photovoltaics, solar hot water, and solar pool heating systems. Incorporated in 2004, VREC is the most experienced solar photovoltaic installer in the Lower Mainland, having installed the first grid-tie photovoltaic system in the City of Vancouver. We have built our reputation on providing practical solutions and accurate expectations of what renewable energy systems can provide.

        VREC Solar is a for-profit, employee-owned cooperative. Our employees operate in a collaborative environment, help contribute to decisions made on behalf of the cooperative, and assume equal responsibility for achieving our goals. VREC Solar is a values-based business that works to have a positive impact in our region.

        VREC is committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Indigenous status. We welcome and encourage applications from under-represented communities.



        Benefits


         Flexible Spending Account (FSA) that covers many extended health costs

        PTOs


        Standard Vacation and Holiday paid leaves

        Prime location


        Office located in Strathcona neighborhood of Vancouver near transit and bike routes